Defects
Lately I have had a streak of bad luck with Sony products - both my laptop and my DVD burner broke this month. The LCD on my laptop started to act up but fortunately I had purchased an extended service plan (something I don’t typically do) when I bought the machine so the parts and labor for repairs are covered. I’m glad Heather talked me into purchasing it since the replacement LCD would ended up costing more that the money I would have saved on the service plan. I took it in to get serviced a few weeks ago and hope to have it back any day.
I was kind of bummed about my DVD burner since one day it simply stopped working and refused to read / write any type of CD media. It wasn’t terribly expensive (unlike the laptop) but I was still bummed as I had only bought it back in January. It definately was a mechanical problem so there wan’t much hope in using it for anything other than a doorstop. Since I didn’t have the reciept I figured I was out of luck in trying to take advantage of the 1 year warantey. I called Sony anyway and was plesently suprised to find that they would let me RMA it since it had been manufactured less than 12 months ago. All I had to do was pay to ship the defective unit back and they would replace it with a new one.
The replacement arrived on Friday and instead of sending me one like I had before they “upgraded” me to a dual layer model. Kickass!
That sucks that your stuff broke, but at least you were able to get it replaced. I had a similiar experience with my LCD monitor recently (except it wasn’t defective - I dropped it) and I was glad I had bought that extended warranty. I always buy them now for big purchases.
I’m curious as to how you like the dual layer DVD burner. I’ve been thinking about updating my 4x DVD burner to a dual layer one, but the discs are so expensive here in Japan (around $15 for one) that I’m not sure if it’s worth it. But it would be great to actually be able to burn full DVDs without sacrificing quality.
Hey Jonah good to hear from you. Did you get my emails?
Anyway it did suck that my stuff broke but at least I was able to get it repaired. I felt fortunate that Sony replaced my DVD burner with a minimum amount of hassle. I haven’t burned any dual layer DVDs so I can’t say how good / bad they are. Given how expensive the media costs I don’t see myself buying them any time soon either. I mostly use recordable DVDs to backup data so a single layer disk is more than enough space for me.
Have you ever heard of “spell-check” ?
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